Whether a first time or returning customer, we value and encourage genuine feedback so that we can ensure we are upholding our business values.
We encourage customers to leave reviews on our Facebook page
Here are just some of the reviews we have received over the past few years.
"Polite customer service, reliable , prompt and local trader. 100% guarantee, you when need a plumber phone them! "
"Had kitchen tap replaced, prompt service reliable, plumber did a great job gave good advice about replacing taps, reasonable price will use them again"
"Luv2Plumb initially came to the house for a blocked sewer line, further investigation on arrival tree roots were the cause of the problem and a piece of the sewer pipe was broken. A temporary solution to the blockage was applied and we were advised that a repair involving digging up the sewer pipes was in order. Luv2Plumb quoted us on the job promptly, we did contact 2 other companies to compare quotes 1 did not return a call the other did not respond to an email rather rude. When I confirmed the quote I asked if our kitchen sink mixer could be replaced also which was not a problem Luv2Plumb were on time both times they came to our place and their vehicles and personal presentation were very professional. Whilst excavating to repair the sewer pipe it was discovered that the tree roots had also damaged the storm water pipes further examination resulted in 2 repairs being required for the storm water pipes on top of the quoted sewer pipe repair. We were nervous about the additional costs, extra time with the excavator and additional replacement parts. The invoice arrived this afternoon and it was a very nice surprise when I opened the email. Summing up if you are in need of a plumber and you want one who will provide fast professional 5 star service over all areas of their business Luv2Plumb are the people to call. "
"Job was done ahead of promised time. Jake was very professional and competent. Thank you.."
"Was extremely happy with the service, made the call, receptionist was very polite & helpful, we had a leaky tap, Jake the plumber was here as soon as he was able, located the problem & fixed it. Jake was very pleasant to deal with and did a great job. Would highly recommend!."
"Very happy. Arrived quickly for a minor emergency. Fixed the problem. Will certainly be using them again."
"Right on time!!! Very pleasant to deal with, honest, offered sensible advise. Highly recommend. Thank You."
"Far out, real easy to deal with. On time to the job and was done real quick. Thank you Luv2Plumb for a great service. Sticking with you guys and supporting you!"
"I can't thank this company enough great to deal with fantastic service so glad I called them in the end. Highly recommend thanks Sandra."
"I had a plumber out within a few hours of making a call. The lady on the phone was marvelous and super helpful and the plumber was punctual, professional and did amazing work. Will be keeping your number on the fridge!! Thank you for saving the day :)"
"Highly recommend Luv2Plumb.We had a problem with our hot water system and called early in the morning (around 7am).Riley was sent out and arrived within 20 minutes of our call and was straight onto the problem (knew what the problem was, knew how to fix it, told us immediately how much it would cost and then got straight onto fixing it).Riley was very professional and did an excellent job.Would definitely recommend and will use again in the future."
"Gareth and his crew are unbelievable plumbers. Really nice guys, can always rely on them to answer your call promptly and go and get the job done either that day or soon after. The only plumbers I will call for any job that needs doing with my business or personal. Thank you guys keep up the great work."
"We have been working with the Luv2Plumb team for over a decade now as one of our preferred plumbing contractors. Gareth and his crew have been able to assist us with plumbing for both our residential and commercial portfolios and they have proven themselves to be diligent and highly competent contractors. All of the staff have been great to deal with and very professional. Well done guys!"
"Helpful from the first point of contact! Very understanding of what we wanted and answered all my questions and concerns before I gave them the job. On site Riley was efficient and knew his stuff. Very polite and great to deal with. Highly recommend! "
"Had a issue with our commercial toilets, LUV2PLUMB had a plumber onsite within the hour and Gareth quickly identified the issue and had our toilets back up and running for our customers.To have them here so quickly on a Monday morning and efficiently sort the issue was fantastic, Also considering they didn't do the install or know the plumbing design of our building. Great service"
"Fantastic job and very quick to respond to our problem. Definitely recommend. "
Jeremy.H (Kooweerup 2018)
"Could not be happier! Great team of people and very professional. I would highly recommend to my friends and family."
Lois.B (Upper Beaconsfield 2018)
"Had a water leak in our water supply from the pressure pump to the house. Rang LUV2PLUMB (Mepstead Plumbing P/L) and the leak was fixed and work site cleaned up within 90 minutes. Absolute brilliant and courteous service."
Gordon.H (Pakenham Upper 2018)
"Excellent service by Rick on 2 occasions. Nothing is too much trouble. Would recommend them. PS price was extremely fair."
Celia.S (Boronia 2018)
"Each interaction has been exceptionally professional, prompt, courteous, helpful, reliable. Great work in repairing the issues at my home in a timely and informative manner. Really appreciated feeling like a priority."
Tracy (Pakenham Upper 2018)
"Thank you for fixing the issue with leak on solar panels and quick and prompt service. Your representative was fantastic and I would recommend your services highly. ."
Vaios.T (Pakenham job 2017)
"We‘re very happy with your service. The guy on site is super,very nice and efficient. I wish all plumbers / trades were like you guys. Thank you."
Max (Mulgrave job 2017)
"I have dealt with these guys on more than 1 occasion and I cannot recommend them highly enough. I have a home based cake decorating business and the oven stopped working. As soon as the real estate rental manager contacted them Gareth was on to it and had a worker around next morning and fixed. Thanks again guys, you saved my butt this week"
Bernadette O'Connor Crick
"Our hot water service stopped on a Thursday night, we called them when it happened (about 9pm) and they were out first thing in the morning to fix it! It was amazing service and everything was explained how I could understand it! We couldn't fault them at all and will definitely be calling on them in the future"
"My water wasn't working the day I moved in I called mepstead plumbing and they were at my house within an hour on a weekend ! Great service highly recommended "
"Very professional, quick response, and top value for money."
"Always a great job - thanks Gareth and Team always professional!"
"Your attention to detail and explanation of what needed to be done and the best way to go about it, gave us alot of insight into the best solar hot water installation. We now have a great system and feel good about being environmentally friendly too."
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